Home Fraud Defense™ Accessibility Statement
Version: 1.0 Effective Date: May 4, 2026
Home Fraud Defense, LLC ("HFD") is committed to ensuring that the Home Fraud Defense websites, mobile apps, and learning platform (the "Services") are usable by the widest possible audience, including people with disabilities. We design and develop the Services with accessibility in mind and continuously improve them as standards and tools evolve.
1. Our Commitment
HFD aims to conform to the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA, published by the World Wide Web Consortium. We treat WCAG 2.1 AA as our internal standard for new features and as a remediation target for legacy features.
2. Specific Steps We Take
- Semantic structure. We use proper headings, landmarks, lists, and labels so that screen readers can navigate the Services efficiently.
- Keyboard navigation. All interactive elements are reachable and operable via keyboard alone, with a visible focus indicator.
- Color contrast. Text color and background color combinations meet WCAG 2.1 AA contrast ratios.
- Alt text. Informative images include text alternatives; decorative images are marked decorative.
- Form labels and errors. All form fields have associated labels; error messages are programmatically associated with the relevant field and are not signaled by color alone.
- Resizable text. Text can be resized up to 200 % without loss of functionality.
- Reduced motion. We respect the operating system's
prefers-reduced-motionsetting. - Captions and transcripts. Pre-recorded video content includes captions; audio-only content includes transcripts.
- No keyboard traps. Modals and dialogs trap focus appropriately while open and release it on close.
3. Known Limitations
We continue to improve, and a small number of legacy components or third-party embeds may not yet meet our internal standard. Known issues are tracked internally and prioritized in each development cycle. If you encounter a barrier, please contact us using the details in Section 5 below; we will work with you to provide the information or transaction by an alternative accessible means while we remediate.
4. Assistive Technology Compatibility
The Services are tested for compatibility with the following assistive technologies and recent browser combinations:
- Screen readers: NVDA (Windows), JAWS (Windows), VoiceOver (macOS, iOS), TalkBack (Android)
- Browsers: Latest two stable releases of Chrome, Firefox, Edge, and Safari
- Mobile: Latest stable release of iOS Safari and Android Chrome
- Magnification: ZoomText, macOS Zoom, browser zoom up to 400 %
5. Feedback and Requests for Accommodation
We welcome feedback on the accessibility of the Services and requests for accommodation. To report an accessibility barrier, request information in an accessible format, or request an accommodation, contact us:
Home Fraud Defense, LLC 9362 W Sands Drive, Peoria, AZ 85383 Email: info@homefrauddefense.org (subject line: "Accessibility") Telephone: (623) 263-2382
We aim to acknowledge accessibility requests within three (3) business days and to provide a substantive response or alternative accessible means within ten (10) business days.
6. Section 508 / Procurement
For federal, state, or local government users evaluating the Services for procurement under Section 508 of the Rehabilitation Act or analogous state laws, an Accessibility Conformance Report (ACR) using the current Voluntary Product Accessibility Template (VPAT®) is available on request. Contact us using the details above with the subject line "Accessibility — VPAT Request".
7. Continuous Improvement
This statement is reviewed at least annually and updated whenever we ship a material accessibility-affecting change to the Services. The effective date at the top reflects the latest review.